Terms & Conditions
The website yndeinteriors.com.au (the “website”) is owned and operated by 23 Pty Ltd (ABN 73 626 794 321) T/A Ynde “we”, “our”, “us” or the “Company”) The Company includes representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners and co-branders.
In any event, these Terms and Conditions govern the supply of any product ordered by you on the website. By ordering a product, you agree to be legally bound by these Terms and Conditions.
In these Terms and Conditions:
- “Customer” means the individual who places an Order on the website
- “You” means the Customer who places an Order
- “Product(s)” means the supplier’s products to be sold to Customers via the website in accordance with this agreement
- “Account” means the account that you will need to register in order to submit an Order
- “Acknowledgement” means our confirmation of your Order (typically sent by email)
- “Business Day” means any day other than a Saturday, Sunday, bank holiday or public holiday in New South Wales
These Terms and Conditions are our copyrighted intellectual property. Use by third parties – even of extracts – for the commercial purposes of offering goods and/or services – is not permitted. Infringements may be subject to legal action.
- Registration, Order and Cancellation
When making an order, you must be over 18 years of age, possess a valid credit or debit card and register for an account on the website. To place the order you should follow the given instructions.
Irrespective of any previous price you have seen or heard, once you select a Product that you wish to order, you will then be shown or told (on the website) the charges you must pay including GST, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the website, all charges are in the currency then in force in Australia.
You shall pay for the Product in full when placing the order by supplying us with your credit or debit card details or by Paypal. Alternatively, you may pay by any method that we have said is acceptable to us. In any event, we shall not be bound to accept the order before we have received the funds in full.
You undertake that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product.
When you submit an Order to the website, you agree that you do so subject to the prevailing Terms and Conditions.
We shall not be obliged to supply the Product to you until we have accepted your Order. We will send you an Acknowledgement with your Order reference number and details of the Product you have ordered. Ynde reserves the right to decline any order, for any reason (e.g., unavailability of supplies). In this case, we will promptly grant you a store credit or a full refund.
Ynde works closely with its suppliers to ensure that prices shown on the website are accurate. In the unlikely event that the price of your order changes before we accept your order, we will contact you and ask you to confirm that you wish to proceed at the amended price.
- Shipping/ Delivery
Ynde delivers furniture and interior products available from our online furniture store to customers all around Australia.
We use a number of reputable carriers depending on the customer’s location which can offer the best service, care and price for our customers. All items are shipped from our warehouse in Jamisontown, NSW. We also offer free pickup by appointment from this location.
Flat Rate shipping is applicable to a number of small and medium sized items while for large furniture items shipping costs are automatically calculated and quoted upon entering your address on the checkout page of the website and is based on your location, weight and dimensions of the items.
Please note P.O. Boxes are not accepted as delivery addresses. Kindly provide a physical address for delivery. It is possible to track your order using the courier company’s online tracking system.
Please allow up to 2 business days for processing the order and dispatch of items from our warehouse (excludes Pre-Order items).
Please see below for estimated transit times once dispatched:
Sydney 1-2 days
Melbourne 2-3 days
Brisbane 2-3 days
Adelaide 3-4 days
Perth 6-7 days
Tasmania 5-6 days
Upon dispatch of order from our warehouse you will receive an email with a consignment number which can be tracked online.
You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products.
Upon agreement and payment of the freight charges, the Customer is responsible to all terms and conditions of the individual Courier Company and accepts the Courier Company’s Authority To Leave (ATL) items unattended at the delivery address. Once your order has left our warehouse, Ynde will not be responsible for any delay in delivery time, lost or damaged deliveries, as a result in the handling of these orders with the Courier Company.
If Ynde is unable to source or deliver the Goods as ordered by you, Ynde may cancel your order and provide you with a refund. Subject always to this Agreement, Ynde takes no responsibility for any loss or damage whatsoever in relation to orders that have been cancelled by us.
Please email email@example.com if you have any queries or special requests on shipping and delivery.
- Returns & Refunds
Our products are hand crafted and in many cases are one off and/or antique pieces.
As such, no two items are ever identical and some have imperfections. If an item is deemed to be unsuitable, too big or too small we will not refund the monetary value of the goods. If the goods are unfit for sale, a refund or exchange may be offered at the discretion of Ynde management.
We reserve the right to refuse a refund or exchange if the Goods being returned appear to have been damaged due to improper use. This does not affect your statutory rights.
Our 14 Day Return Policy
Ynde’s 14 day return policy covers all non-commercial purchases made through the Ynde website. The 14 day return period will commence from the date you receive the goods. If a refund is requested in writing to firstname.lastname@example.org within this 14 day period and is applicable to the order, Ynde will refund the purchase price of the goods and your account should be credited within 10 working days of the goods arriving back to us in the original condition they were received. Your refund will not include return delivery charges from shipping charges. Goods must also be returned in their original packaging.
Returned Goods are to be sent to:
N2/ 6-12 Abel St Jamisontown NSW 2750
It is a requirement that shipping information such as tracking number, or details of expected delivery are provided by the Customer to us in order to ensure delivery can be accepted at the above address. You the customer are responsible to ensure that returned items are packaged and returned safely. Ynde takes no responsibility for loss Goods and the the Customer will be solely liable for the shipment cost of the return.
- Warranty claims
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Australian Consumer Law (“Law”) which forms part of the Competition and Consumer Act 2010 (Cth) is relevant with certain statutory conditions and warranties in our consumer contracts, which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Where there is a breach of such a warranty relating to goods or services, and the breach is in terms of the Australian Consumer Law, a “major” failure, then the remedy will be limited to a refund or a replacement of your preference. In all other cases, a breach of such warranty will give rise to a refund or replacement at our preference.
We provide the following express warranties subject to the following terms and conditions:
- We will refund, give store credit or replace the product as the case may be in the circumstances and to the extent required under the Law if the product you receive does not match the sample or description, is substantially unfit for its intended or disclosed purpose or is not of acceptable quality (as defined in the Law), is unsafe, or if the alleged issue with the product is such that a reasonable consumer aware of the issue would not have acquired the product.
- Where a refund, a store credit or replacement is to be provided under the terms of this warranty, we may to the extent permitted under the Law, require the return of the product to us before refunding or replacing it. We will pay for, or reimburse you for, any shipping costs to return the original product to us.
- Replacement products are subject to the same warrantiesasthe original.
- You must retain your proof of purchase for any manufacturer warranty claims.
- Refunds will be issued by direct deposit, cheque or PayPal at our discretion.
In order to obtain these remedies:
- You must notify us within a reasonable time from supply of the goods. In this context, a ‘reasonable time’ is from the time of supply until a time that it would be reasonable to expect the relevant failure to become apparent, considering the nature of goods. In most cases, this will be 7 to 14 days, but in some circumstances may be longer. Please contact us at email@example.com.
- Except if and to the extent the Law requires otherwise, replacement of products or refund and reimbursement of freight costs will not be made until the original product is received by us and your claim verified.
We aim to process refunds and replacements within 30 days of receipt by us of the original product.
We will not refund or replace a product where in our reasonable opinion the product has following the sale to you become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care. In case of return rejection you will cover return freight costs.
Where any law implies a warranty into this agreement, which may not be lawfully excluded, then to the extent allowed by law, our liability for breach of the warranty will at our option be limited to:
- The replacement of the goods or the supply of equivalent goods
- The repair of the goods
- The payment of the cost of replacing the goods or of acquiring equivalent goods
- The payment of the cost of having the goods repaired
- Newsletter Subscription
Your personal data is safe with us. It will never be disclosed to any third parties or sold. You can unsubscribe anytime.
- Credit Card Fraud, Protection and Prevention
When you place an Order on Ynde, by either a Credit Card or PayPal, you may be sent an email from our Fraud Team requesting further information to confirm the identity of the card holder, such as a copy of your credit card and drivers license. This is to ensure a safe and reliable shopping experience and to protect you against fraud.
When Ynde requests further information to confirm the identity of the cardholder, your order will be placed in pending status and will remain pending until your order has passed our Fraud Team’s internal checks. If you do not provide the required information, your order will be cancelled and your payment will be refunded back to the original payment method. These information requests are sent to help protect credit card and paypal account holders from online fraud. Ynde may take further action against customers identified to be making fraudulent transactions.
No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.
If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.
These Terms and Conditions and a Contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Australian Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Australian Courts.
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the website will be deemed to constitute acceptance of the new Terms and Conditions.
If your purchase includes a Pre-Order item, Pre-Order Terms will apply in addition to the applicable terms on this page.