Shipping & returns
Ynde delivers furniture and interior products available from our online furniture store to customers all around Australia.
We use a number of reputable carriers depending on the customer’s location which can offer the best service, care and price for our customers. All items are shipped from our warehouse in Jamisontown, NSW. We also offer free pickup by appointment from this location.
Flat Rate shipping is applicable to a number of small and medium sized items while for large furniture items shipping costs are automatically calculated and quoted upon entering your address on the checkout page of the website and is based on your location, weight and dimensions of the items.
Please note P.O. Boxes are not accepted as delivery addresses. Kindly provide a physical address for delivery. It is possible to track your order using the courier company’s online tracking system.
Please allow up to 2 business days for processing the order and dispatch of items from our warehouse.
Please see below for estimated transit times once dispatched:
Sydney 1-2 days
Melbourne 2-3 days
Brisbane 2-3 days
Adelaide 3-4 days
Perth 6-7 days
Tasmania 5-6 days
Upon dispatch of order from our warehouse you will receive an email with a consignment number which can be tracked online.
You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products.
Upon agreement and payment of the freight charges, the Customer is responsible to all terms and conditions of the individual Courier Company and accepts the Courier Company’s Authority To Leave (ATL) items unattended at the delivery address. Once your order has left our warehouse, Ynde will not be responsible for any delay in delivery time, lost or damaged deliveries, as a result in the handling of these orders with the Courier Company.
If Ynde is unable to source or deliver the Goods as ordered by you, Ynde may cancel your order and provide you with a refund. Subject always to this Agreement, Ynde takes no responsibility for any loss or damage whatsoever in relation to orders that have been cancelled by us.
Please email email@example.com if you have any queries or special requests on shipping and delivery.
Returns and Refunds
Our products are hand crafted and in many cases are one off and/or antique pieces.
As such, no two items are ever identical and some have imperfections. If an item is deemed to be unsuitable, too big or too small we will not refund the monetary value of the goods. If the goods are unfit for sale, a refund or exchange may be offered at the discretion of Ynde management.
We reserve the right to refuse a refund or exchange if the Goods being returned appear to have been damaged due to improper use. This does not affect your statutory rights.
Our 14 Days Return Policy
Ynde’s 14 days return policy covers all non-commercial purchases made through the Ynde website. The 14 days return period will commence from the date you receive the goods. If a refund is requested in writing to firstname.lastname@example.org within this 14 days period and is applicable to the order, Ynde will refund the purchase price of the goods and your account should be credited within 10 working days of the goods arriving back to us in the original condition they were received. Your refund will not include return delivery charges from shipping charges. Goods must also be returned in their original packaging.
Returned Goods are to be sent to:
2/ 42-44 Abel St Jamisontown NSW 2750
It is a requirement that shipping information such as tracking number, or details of expected delivery are provided by the Customer to us in order to ensure delivery can be accepted at the above address. You the customer are responsible to ensure that returned items are packaged and returned safely. Ynde takes no responsibility for loss Goods and the the Customer will be solely liable for the shipment cost of the return.